Refund & Cancellation Policy

Last updated August 27, 2026.

The short version: nothing is charged until you pay an invoice, so you can cancel a request anytime before then. After payment, you get a full refund if I haven’t started making your set yet. Once a made-to-order set is in production it’s handmade just for you and generally can’t be refunded, but if anything arrives damaged, wrong, or is lost in transit, I’ll always make it right.

Before payment

Submitting a form is a request, not a confirmed order, and no payment is taken on the site. Before you pay an invoice you can cancel at any time at no cost: just let the request expire or contact me and I’ll release it. There’s nothing to refund at this stage.

After payment, before I start your set

Production begins only after payment. If you’ve paid but I haven’t started making your set yet, you can cancel for a full refund: just reach out as soon as possible so I can catch it before work begins.

Once your made-to-order set is in production

Made-to-order and custom sets are handmade specifically for you (your chosen size, length, shape, finish, or custom measurements), so once yours is in production it usually can’t be canceled or refunded: the work and materials have already gone into it and it can’t simply be resold.

One exception, at my discretion: if your set happens to be something I can offer to another customer (for example a standard size that’s still in demand), I may be able to offer a full or partial refund or store credit. This isn’t guaranteed, but it never hurts to ask.

Sets that are already made

For a set that’s already made and in stock (not customized), you can cancel for a full refund any time before it ships. Once it has shipped, please see “Delivered sets” and “Problems with your order” below.

Delivered sets (hygiene)

Press-on nails are a personal, worn product, so for hygiene reasons I can’t accept returns or exchanges of sets that have been delivered. Please double-check your size and details before paying, and use the size guide if you’re unsure.

Problems with your order

If your order arrives damaged, defective, incorrect, or is lost in transit, that’s on me and I’ll make it right with a replacement or a full refund. Please contact me within 5 days of delivery (or of the expected delivery date, if it never arrives) with your order number and a photo of the issue where possible.

One note on handmade work: because every set is painted by hand, minor variations from the product photos (and between sets) are normal and aren’t defects. A genuine flaw, damage, or a wrong item is always covered as described above.

How refunds are handled

Any approved refund is processed manually through your original payment method (for example, the same PayPal account used to pay). Refunds aren’t issued automatically; please allow a little time for the refund to be sent and to appear on your end.

How to request a cancellation or refund

Contact me with your order number (from your confirmation email; you can also look it up on the order status page) and a short note about what you need. I’ll get back to you as soon as I can.

Questions about a specific order? Contact me. I’m happy to help.